Terms of service

Terms of Service

Welcome to Lorienna! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

1. General Information

Website name: Lorienna

Phone: +1 (510) 389-5735

Email: support@lorienna.com

Company: KAVION GLOBAL LIMITED
Address: UNIT 2904-05, 29/F UNIVERSAL TRADE CTR, 3 ARBUTHNOT RD, CENTRAL, HONG KONG

Business Hours: Monday to Saturday 9:30 AM to 7:00 PM (CST)

E-mail: support@lorienna.com

 

2. Order Processing and Delivery

  • Order Processing: Orders are processed within 1-2 business days from the time of purchase. Our order cut-off time is 7:00 PM (CST) Central
    Standard Time.
  • Delivery Time: After processing, orders are shipped within 5-7 business days. The total delivery time is estimated to be 6-9 business days.
  • Shipping Method: We offer Free Shipping for all orders within the United States and the United Kingdom. Shipping charges are completely free, and we do not ship internationally.
  • Shipping Cutoff: Orders placed after 7:00 PM (CST) Central Standard time will be processed on the following business day.

3. Returns and Exchanges

  • Return Policy: We accept returns within 30 days of receipt. To be eligible for a return, the item must be in unused and unworn condition with all original tags intact.
  • Return Shipping: If the customer made a wrong order, ordered the wrong size, or changes their mind, the return shipping cost is free of charge. We use a trackable shipping service for your return.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Payment and Pricing

  • Payment Methods: We accept all major credit cards and other payment methods as indicated on the checkout page.
  • Pricing: All prices listed on our website are in USD and GBP. We reserve the right to change prices at any time without notice.

5. Privacy and Security

  • Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

6. Customer Responsibilities

  • You are responsible for providing accurate shipping information at the time of checkout. We are not liable for delays or errors caused by incorrect shipping details.
  • By placing an order on our website, you agree to follow all applicable local, state, and federal laws.

7. Limitations of Liability

  • Lorienna is not responsible for any damages or losses arising from the use of our products, website, or services. Our liability is limited to the amount paid for the product.

8. Modifications to Terms

  • We reserve the right to modify or update these terms and conditions at any time. Any changes will be posted on this page with an updated date.

9. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Phone: +1 (510) 389-5735

Email: support@lorienna.com

Business Hours: Monday to Saturday, 9:30 AM to 7:00 PM (CST) Central Standard Time

Thank you for choosing Lorienna! We appreciate your business and look forward to serving you.